trustly.com
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Trustly is an account-to-account payment provider that lets people pay a merchant directly from their bank account, without entering card numbers or topping up a separate wallet. It is built on what the industry calls open banking: the customer selects their bank, logs in through their own bank's authentication, and approves a transfer. The merchant receives confirmation in real time, and the customer never shares card details or creates a Trustly login.
The company was founded in Stockholm in 2008 by Carl Wilson, Joel Jacobsson and Lukas Gratte, and it remains headquartered in Sweden. The operating entity is Trustly Group AB (Swedish corporate identity number 556754-8655). In 2018 the private equity firm Nordic Capital acquired a majority stake; the founders, the investment firm Alfvén & Didrikson, company management and later BlackRock's private equity arm have been named among the shareholders. In 2019 Trustly merged with the US firm PayWithMyBank to extend the same bank-payment model into the American market. For online casinos specifically, Trustly is best known for its 2016 "Pay N Play" product, which combines the bank payment with identity verification so a player can deposit and, in some markets, register in one flow.
Trustly Group AB is an authorised payment institution supervised by Finansinspektionen, the Swedish Financial Supervisory Authority. That authorisation sits within the EU's revised Payment Services Directive (PSD2) framework, the same legislation that created the regulated "payment initiation" and "account information" services open-banking providers rely on. Under EU passporting rules, a Swedish authorisation lets Trustly offer services across the European Economic Area. In the United Kingdom, Trustly operates under authorisation from the Financial Conduct Authority (FCA). We have not independently confirmed every national permission Trustly holds, so players outside the Nordics and the UK should treat the regulator that applies to them as the one to check.
It is worth distinguishing two things here. Trustly is regulated as a payment business; that is separate from whether any given casino using Trustly holds a valid gambling licence. A regulated payment rail does not make an unlicensed casino safe. For how casino licensing works and why it matters, see our explainer on casino licences.
Regulatory oversight of Trustly has not been frictionless. In 2022, Finansinspektionen issued the company a formal warning and a financial penalty (reported at SEK 130 million) over deficiencies in its anti-money-laundering controls. We note this not as a verdict on the product but because supervisory history is part of an honest record of any payment business, and because anti-money-laundering controls are precisely the checks that sit between a player's bank and a gambling operator.
The main practical appeal of Trustly at a casino is speed and simplicity on both sides of the transaction. Deposits are typically instant: the money moves straight from the player's bank account, so there is no card-network delay and no separate balance to fund first. Because the bank's own login handles authentication, there is no extra Trustly password to manage and, in the Pay N Play markets, often no lengthy casino registration form.
Withdrawals are where Trustly tends to differ most from older methods. Whereas card and traditional bank-transfer cashouts can take several days, a casino that pushes withdrawals back through Trustly can return funds to the player's bank account quickly once the casino itself approves the payout. Crucially, the determining factor is usually the casino's internal review and any identity checks, not Trustly's rail. A provider can move money in minutes and a player can still wait days because the operator holds the withdrawal for verification. If a casino advertises fast Trustly payouts, read that as a statement about the rail, not a guarantee about the operator. Our guide to what "fast payout" actually means covers this distinction in detail.
On fees, the common position reported across the market is that Trustly itself does not charge the player for deposits or withdrawals, and most casinos do not add a surcharge on Trustly transactions either. A player's own bank could in principle apply a standard transfer charge, though this is unusual for domestic payments. As always, the casino's own banking page is the authority on whether any fee applies to your account.
On privacy, the model has a genuine advantage worth stating plainly: because the payment runs inside the player's bank login, card numbers are not handed to the casino. That reduces the surface area for card data to leak. It does not make the transaction anonymous. Trustly, as a regulated payment institution, processes personal and transaction data and is subject to anti-money-laundering obligations, and bank-grade identity information is part of how the Pay N Play verification flow functions in the first place. Players who value the convenience should understand they are trading card exposure for a deeper, bank-verified link to their identity, not gaining anonymity.
Regional availability is the single most important practical point. Trustly is a European-focused service covering roughly 30 countries, with its deepest casino presence in the Nordics, the Netherlands, Germany, the Baltics and the UK. It also operates in the United States through the former PayWithMyBank business. Coverage depends entirely on which banks Trustly connects to in a given country. The widely cited example is the Netherlands: the Dutch iDEAL scheme is the dominant local bank-payment method, and Trustly acts as a licensed provider for iDEAL rather than its owner. A player in one country may find Trustly seamless while a player in another finds their bank is not supported at all. Availability also bends to local gambling law, which changes who can legally offer it where.
Trustly is a payment option offered by many licensed online casinos, particularly those serving Nordic, German, Dutch, Baltic and UK players, and the Pay N Play variant is offered by a sizeable set of operators. BetVouch does not sell or rank payment methods, and we earn nothing from any of them. Where we can confirm that a casino in our directory accepts Trustly, we list it on that casino's profile. To see which reviewed operators carry Trustly, browse the casino profiles in our business directory and check each casino's stated banking options.
A few recurring frictions are worth flagging. First, a deposit can succeed while a withdrawal is still held: that is almost always the casino's verification process, not Trustly, and it is the most common source of "Trustly is slow" complaints. Second, some casinos require that withdrawals return to the same bank account a deposit came from, which can be a problem for players using shared or changed accounts. Third, availability gaps cause confusion: a method shown at checkout may still fail if the player's specific bank is not in Trustly's coverage. Fourth, account-to-account deposits clear instantly and are difficult to reverse, so a player who deposits into a casino they later regret has weaker recourse than with a card chargeback. If a casino takes your deposit through Trustly but stalls or refuses a payout, that is an operator dispute, and our complaints guide explains the steps and escalation routes. For broader context on how payment-method marketing is sometimes used to imply trust a casino has not earned, see the affiliate problem in casino reviews. And whatever the payment rail, fast deposits make it easier to spend more quickly than intended; our responsible gambling resources are there if that is a concern.
Editor note (Marijan Karajanov, 11 June 2026). A full hands-on BetVouch review of Trustly as a casino payment method, assessed under our Editorial Policy and six-criteria methodology, is scheduled. Until then the rating shows Not yet rated. Licensing and ownership facts above were verified against public sources at the time of writing; payment regulation and corporate ownership can change, so confirm current details with the relevant regulator before relying on them.
Have you used Trustly to deposit at or withdraw from an online casino? Your first-hand experience helps other players more than any marketing claim. Tell us how fast your withdrawal actually arrived, whether any fee applied, and whether your bank was supported. Be the first to review Trustly on BetVouch.
